Overview
This Privacy Policy explains how Hot Issue LLC ("Vendara," "we," "our," or "us") collects, uses, stores, and shares information when you access or use the Vendara website, applications, and AI-powered listing optimization services (the "Services"). By using the Services, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We collect information you provide directly, information generated through your use of the Services, and limited information received from third-party integrations.
This may include:
- Account Information: Your name, email address, profile information, and authentication details when you sign in using Google OAuth.
- Amazon Seller Data: Listing content, ASINs, product information, marketplace data, and Amazon SP-API access and refresh tokens when you choose to connect your Amazon Seller account. Tokens are encrypted while stored.
- Payment Information: Payments are securely processed by Stripe. We do not receive or store your complete payment card information. We retain transaction records, invoices, purchased credits, and payment history.
- Usage Information: Information about how you use the Services, including tool usage, generated content, account activity, support requests, application logs, device information, and analytics that help us improve the Services.
How We Use Information
We use the information we collect to:
- Provide, operate, and maintain the Services.
- Authenticate users and protect account security.
- Generate AI-powered listing optimization results.
- Connect to your Amazon Seller account when authorized by you.
- Process payments and manage account credits.
- Respond to customer support requests.
- Improve our products, features, and user experience.
- Detect fraud, abuse, security incidents, or unauthorized activity.
- Comply with legal, regulatory, and accounting obligations.
Third-Party Service Providers
We use trusted third-party providers to operate the Services. These providers receive only the information necessary to perform services on our behalf.
Current providers include:
- Stripe — payment processing.
- Anthropic — AI-powered content generation.
- DataForSEO — marketplace and keyword data.
- Google — user authentication through Google OAuth.
- DigitalOcean — cloud hosting, databases, and secure storage.
We may add, remove, or replace service providers as our business evolves.
Data Retention
We retain personal information only for as long as necessary to provide the Services, comply with applicable laws, resolve disputes, enforce our agreements, and maintain business records.
If you delete your account, we will delete or anonymize your personal information within a reasonable period unless we are required by law to retain certain information.
Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect your information. However, no method of electronic transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
AI Processing
Certain features use third-party AI providers to generate listing optimization suggestions and other outputs. Information submitted to these features may be processed solely for the purpose of generating the requested results.
Cookies and Analytics
We may use cookies and similar technologies to maintain user sessions, remember preferences, analyze usage, and improve the Services.
Children's Privacy
The Services are intended for business users and are not directed to children under the age of 13. We do not knowingly collect personal information from children.
International Data Transfers
Your information may be processed or stored in the United States or other countries where our service providers operate.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your personal information.
- Restrict or object to certain processing activities where permitted by law.
- Request a copy of your personal information where applicable.
To exercise these rights, please contact us using the information below. We may request information necessary to verify your identity before fulfilling your request.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.
Contact
If you have questions about this Privacy Policy or our privacy practices, please contact:
Hot Issue LLC Email: [email protected]